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Shipments and returns

Any damages or shortages must be reported to us within 48 hours of signing for your delivery, we will not accept responsibility for any missing or damaged products after this time
Refunds back onto debit/credit cards can take up to 7 working days

Your shipment

Stock items are packaged and sent out for delivery within 3 working days.  Out of stock items, or large packages may take longer, so please allow up to 14 days after receipt of payment, unless otherwise noted.  All of our packages are shipped via courier or recorded delivery.

 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.


Boxes are amply sized and your items are well-protected.

Refunds

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control.

 

If the product is returned in the condition it was supplied with any tags or stickers intact then a full refund or exchange will be provided. No refund or no exchange if the product has a tag or sticker that has been removed.

 

We will refund or exchange if the item is defective. The unwanted products must be returned by recorded delivery first class to our standard address. As long as the products have not reached their destination, they remain your entire responsibility. In case of a defective product, the cost of returning the product would be refunded.

 

We do not cover the cost of replacing floor coverings in case of fault after floor coverings has been installed

Returns

We will gladly replace any goods returned to us which are found to faulty, and should you wish to return goods or cancel an order subject to a 'change of heaart', then you must notify us within 7 days of placing the order.  Under the terms of the Consumer Protection (Distance Selling) Regulations, we will happily refund you under these circumatsnaces, provided you have met these guidelines, although if the goods have already been dispatched, you, the consumer will bear the costs of return delivery.

Any unwanted items or items ordered incorrectly must be returned within 28 days of purchase, no refunds or exchanges will be made after this date.